What is your lead time?
Once we receive a quote request we typically respond within a day. After the quote is approved, we will send you a digital proof of your artwork for you confirm the specs. After approval, we will order plates which usually arrive the next day. Depending on our production schedule, we are generally able to print that day or the next!
What is a plate?
When you order a new label, we need to purchase a plate. A plate is essentially a rubber stamp that fits our machine and will press colors onto the label material. We save these plates so you won’t have to pay for them again unless the artwork needs changes. Each color on your label usually needs its own plate.
Can you make custom tape?
Sort of! Our in-house custom tape is essentially one long sticker that can be cut or perforated at whatever length desired (every six inches for example). Because it is a “sticker”, it will have a paper backing to protect the adhesive.
We can also order custom tape through one of our third-parties which will not come with the paper backing.
Can you emboss?
Unfortunately, no. We can use foil to give the illusion of embossing, but our machine does not have the ability to create a physically raised effect.
Is your printer digital?
Nope! Our in-house machine is entirely hand run by our pressman, Ralph, which allows for color matching to specific shades. If you’d like a digital print and don’t mind less color control, we can use a third-party and make it happen.
Can I come in for color matching?
Generally, yes. Because our pressman is only here for so long, we greatly value his time. We can set up an appointment for color matching and request that you stay for no longer than 30 minutes.
What file format is best for artwork?
For the best results, we need a vector file. We use Adobe Illustrator so that would be the optimal format. PDFs are good too and we can work with PNGs if necessary.